Galaxy S3 and Note 2 beat iPhone 5 in customer satisfaction
Samsung’s Galaxy S3 and Note 2 narrowly beat the iPhone 5 in a US customer survey, while the opposite happened in South Korea.
Customer satisfaction surveys have long been touted by supporters of one company or another as clear indicators of success in the market. While these surveys are clearly not the best way to decide which product is better, they do provide us an idea about how the “average consumer” regards a certain product.
With that said, the American Customer Satisfaction Index (ACSI), a private company that gauges consumer sentiment in the United States, published their findings for this year, revealing some interesting developments.
The two phones that American consumers are most satisfied with are, according to ACSI, the Galaxy S3 and the Galaxy Note 2, which both scored 84 out of 100.
Following just behind is Apple’s triad: the iPhone 5 and iPhone 4S with 82, and the iPhone 4 with 81.
Source: http://www.androidauthority.com/galaxy-s3-note-2-customer-satisfaction-us-251582/
Samsung’s Galaxy S3 and Note 2 narrowly beat the iPhone 5 in a US customer survey, while the opposite happened in South Korea.
Customer satisfaction surveys have long been touted by supporters of one company or another as clear indicators of success in the market. While these surveys are clearly not the best way to decide which product is better, they do provide us an idea about how the “average consumer” regards a certain product.
With that said, the American Customer Satisfaction Index (ACSI), a private company that gauges consumer sentiment in the United States, published their findings for this year, revealing some interesting developments.
The two phones that American consumers are most satisfied with are, according to ACSI, the Galaxy S3 and the Galaxy Note 2, which both scored 84 out of 100.
Following just behind is Apple’s triad: the iPhone 5 and iPhone 4S with 82, and the iPhone 4 with 81.
Source: http://www.androidauthority.com/galaxy-s3-note-2-customer-satisfaction-us-251582/